Refund Policy

At Code Clue, we are committed to delivering high-quality services. We understand that situations can arise where a refund may be needed, and this policy explains the conditions under which refunds are granted, declined, or partially credited.

This Refund Policy applies to all services, packages, and digital products purchased through codeclue.in or directly from Code Clue (HN Digital Education Private Limited).

The Digital Launch Kit is our flagship all-in-one package. The following refund schedule applies:

For custom projects (web development, mobile apps, AI/ML, cloud, consulting), refund eligibility is based on the project milestone structure agreed in your Statement of Work (SOW) or project agreement.

• Before project kickoff: Full refund of any advance paid, minus a 5% processing fee
• After kickoff, before first milestone delivery: 50% of advance paid is refundable
• After milestone delivery and approval: Milestone payment is non-refundable
• Disputed deliverable quality: We will first attempt resolution via revisions (as per scope); if unresolved, a partial refund may be issued at our discretion

All refund decisions for custom projects are made on a case-by-case basis by our project team in consultation with both parties.

For digital products purchased through our marketplace (SaaS tools, scripts, templates, and software licenses):

• Defective or non-functioning product: Full refund within 7 days of purchase if the product does not work as described and the vendor cannot resolve the issue
• Accidental duplicate purchase: Full refund if reported within 24 hours and product has not been downloaded or activated
• Change of mind after download/activation: No refund (digital products cannot be "returned" once accessed)
• Subscription services: Monthly plans can be cancelled at any time; no prorated refund for the current billing period

The following are strictly non-refundable under all circumstances:

• Domain name registrations (once registered with the registry)
• Hosting fees for periods already served
• Third-party tool subscriptions purchased on your behalf (GSuite, cloud credits, etc.)
• Work completed and delivered as per the agreed scope
• Ad spend on Google, Meta, or other advertising platforms
• Rush or expedited delivery fees

To initiate a refund request:

1. Email us at refunds@codeclue.in with the subject line: "Refund Request — [Your Order/Project ID]"
2. Include your full name, registered email, order/invoice number, and reason for the refund request
3. Attach any relevant evidence (screenshots, project files, communication records)
4. Our team will acknowledge your request within 2 business days
5. Refund decisions are communicated within 5–7 business days
6. Approved refunds are processed within 7–10 business days back to the original payment method

If you are unsatisfied with a refund decision, you may escalate the matter by emailing legal@codeclue.in. We aim to resolve all disputes amicably. If a resolution cannot be reached, disputes shall be governed by the laws of India and subject to the jurisdiction of courts in Noida, Uttar Pradesh.

We may update this Refund Policy from time to time. The most current version will always be available on this page. Continued use of our services after any update constitutes your agreement to the revised policy.

For all refund-related queries: